Built for hotel enquiry teams

Turn More Hotel Enquiries Into Booked Revenue

Novra AI helps hotels capture booking opportunities, automate enquiry follow-ups, and recover potential revenue using intelligent AI-powered workflows.

The system works alongside reservations and sales teams. It is configured around each hotel's enquiry sources, routing rules, and approval process.

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Enquiry workflow

Conceptual product flow

Hotel configured
  1. 01

    Incoming enquiry

    Message received from a configured source

  2. 02

    AI processing

    Intent and booking details identified

  3. 03

    Workflow decision

    Follow up, route, or request staff review

  4. 04

    Outcome record

    Activity retained for recovery review

Product overview

A clear operating layer for hotel enquiries.

Each capability addresses a specific point where a booking opportunity can slow down, lose context, or disappear from view.

Automated software

AI enquiry processing

The software analyzes configured incoming enquiry messages and structures the details needed for the next workflow step.

Problem
High-volume inboxes make it easy for valuable enquiries to wait or get missed.
Hotel benefit
Hotel teams receive organized enquiries instead of manually sorting every message.

Automated software

Booking intent detection

AI classification identifies the likely purpose of each supported enquiry so the correct workflow can begin.

Problem
General questions, room requests, and group business need different handling.
Hotel benefit
Time-sensitive booking opportunities can be prioritized earlier.

Configured workflow

Rooms, meetings & events

Novra AI can be configured to distinguish supported reservation, meeting, conference, and event enquiry categories.

Problem
Room and event enquiries arrive with different fields, owners, and response paths.
Hotel benefit
Each category follows a hotel-specific process instead of a generic response path.

Workflow support

Missing information checks

The workflow identifies configured information gaps and prepares the enquiry for follow-up or staff review.

Problem
An enquiry can stall when dates, party size, room needs, or event details are incomplete.
Hotel benefit
Teams can move enquiries forward with fewer manual checks.

Automation with staff controls

Follow-up, routing & escalation

Rules can route enquiries and initiate supported follow-up actions. Staff approval and escalation remain available where the hotel requires them.

Problem
Manual handoffs and inconsistent follow-up create avoidable leakage.
Hotel benefit
The right team receives the opportunity while hotel staff stay in control.

Configured reporting

Revenue recovery visibility

Novra AI can record workflow outcomes and surface unresolved opportunities using the reporting agreed during implementation.

Problem
Hotels often lack a consistent view of enquiries that did not progress.
Hotel benefit
Teams have a practical list of opportunities to review and re-engage.
View detailed capabilities

What customers purchase

Software, configured for a real hotel workflow.

The subscription provides access to the Novra AI Revenue Recovery System. Initial configuration and ongoing optimization support the software deployment; they are not sold as a standalone consulting engagement.

Novra AI Revenue Recovery System

$2,500 USD / month

  • Three-month initial commitment
  • $0 one-time setup fee
  • Hotel-specific configuration
  • Enquiry processing and workflow capabilities
  • Technical support and ongoing optimization
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Book a walkthrough

See how Novra AI fits your enquiry workflow.

We will map your current process, show the software workflow, and identify where staff approval or integration work is needed.

Book a Demo