This policy applies to subscriptions for the Novra AI Revenue Recovery System. It should be read with the applicable order form and Terms of Service. The product is offered to business customers, not to consumers purchasing for personal use.
1. Subscription billing
The published primary offer is $2,500 USD per month, billed monthly, with a three-month initial minimum commitment and a $0 USD one-time setup fee. Live checkout is not currently enabled. The payment schedule, authorization method, and renewal terms will be shown and accepted before any payment is collected.
2. Cancelling a subscription
Cancellation requests must be sent from an authorized Customer contact to [email protected]. We will acknowledge receipt and confirm the effective date in writing.
A cancellation request during the initial three-month commitment does not by itself cancel charges committed for that initial term, except where applicable law requires otherwise or Novra AI agrees in writing. The notice period and effective date for cancellation after the initial term remain pending final owner approval and must be stated in the accepted order form before billing begins.
3. Refund eligibility
Novra AI does not advertise a general money-back guarantee. A refund may be available where:
- applicable law requires it;
- a duplicate or incorrect charge is verified;
- a Merchant of Record determines a refund is required under its applicable buyer terms;
- the executed order form expressly creates a refund right; or
- Novra AI approves a refund after reviewing a documented service-delivery issue.
Fees corresponding to software access, implementation, support, or subscription time already delivered are not automatically refundable. Eligibility for any unused future billing period depends on the order form, delivery status, applicable law, and any payment-provider rules.
4. How to request a refund
Email [email protected] with the Customer name, invoice or transaction reference, charge date and amount, reason for the request, and relevant supporting information. Do not send complete payment-card details by email.
5. Review and processing
We will acknowledge and assess requests reasonably promptly, but no specific review or bank-processing time is promised until the final payment provider and internal policy are approved. If a refund is approved, it will ordinarily be returned through the original payment method, subject to the provider's processing times and rules.
6. Merchant of Record and statutory rights
Paddle and Dodo Payments are not currently represented as active payment providers. If an approved Merchant of Record processes the purchase, its buyer-facing refund procedure and mandatory terms will also apply and will be disclosed at checkout. Nothing in this policy limits rights that cannot lawfully be excluded.
7. Charge questions
Contact us before initiating a payment dispute so we can investigate a suspected duplicate, unauthorized, or incorrect charge. This does not restrict any legal or cardholder right.
8. Policy status and contact
Final decisions on the post-initial-term cancellation notice, unused period treatment, refund-review target, and payment-provider procedure require owner and legal approval before checkout launch. Questions may be sent to [email protected]. Novra AI is operated by an individual entrepreneur registered in Georgia.